Privacy Policy – Big Truck Rubbish
Effective Date: August 2025
Big Truck Rubbish (“we”, “our”, “us”) is committed to protecting the privacy of our customers in line with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs), and recent reforms to Australian privacy law. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you use our rubbish removal services in Brisbane and surrounding areas.
1. Information We Collect
We collect the following types of personal information:
Name
Phone number
Email address
Residential or business address
Job details (including rubbish type, estimated quantity/size, and service preferences)
2. How We Collect Information
We may collect personal information when you:
Submit a booking or enquiry via our website
Contact us by phone, email, or SMS
Provide details during service delivery or follow-up communications
We also collect limited information automatically via cookies or tracking tools when you use our website (see Section 8 below).
3. Why We Collect & Use Information
We use your personal information for purposes including:
Scheduling and providing rubbish removal services
Contacting you for service updates or confirmations
Issuing invoices, quotes, and receipts
Customer service and responding to enquiries
Internal reporting and business analytics
Marketing communications (email and SMS) where permitted
Ensuring compliance with legal and safety requirements
We will not use your information for purposes other than those listed above without your consent, unless required by law.
4. Sharing & Disclosure
We do not sell, rent, or trade personal information.
We do not share customer information with third parties, except:
If required by law, regulation, or court order
Where necessary to prevent fraud, misconduct, or threats to safety
5. Storage & Security
We take reasonable steps to protect your personal information against misuse, loss, and unauthorized access.
Customer data is stored securely in Google Sheets with controlled access.
Access to data is limited to staff members who require it to perform their duties.
We implement password protection, secure devices, and restricted sharing to reduce risk.
6. Data Retention
We retain customer information for as long as necessary to provide rubbish removal services and for related business purposes. At present, there is no fixed retention limit; however, we review and securely delete data when it is no longer required.
7. Direct Marketing & Cookies
From time to time, we may send promotional offers, service reminders, or updates by email or SMS.
You may opt out of marketing communications at any time by following the instructions provided in the message or by contacting us directly.
Our website may use cookies or analytics tools to improve user experience and measure website performance. Cookies do not store personal details unless you provide them via forms.
8. Automated Decision-Making
We use limited internal automation tools (e.g., job scheduling, reminders, internal workflow systems). These systems assist us in delivering services efficiently but do not make decisions that have legal or significant personal impact without human involvement.
9. Access & Correction of Personal Information
You have the right to:
Request access to the personal information we hold about you
Request correction if information is inaccurate, outdated, or incomplete
To make a request, please contact us (see Section 11). We will respond within a reasonable timeframe, usually within 30 days.
10. Data Breaches
In the event of a data breach that is likely to cause serious harm, we will notify:
The Office of the Australian Information Commissioner (OAIC)
Affected individuals directly (via phone, email, or SMS)
11. Contact & Complaints
If you have any questions, privacy concerns, or complaints about how we handle your information, please contact us:
Big Truck Rubbish
Phone: 1300 754 088
Contact Person: Yotam
Email:
Website: https://bigtruckrubbish.com.au
12. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in law, technology, or business operations. The latest version will always be available on our website.
